Shipping & Return Policies

Shipping Policy

Peterbrooke ships via FedEx Monday thru Friday. Orders placed by 2pm EST may ship same day processing time and weather permitting, in peak season processing times can go up to 3 business days. Orders received after 2pm EST will be shipped the next business day, processing time and weather permitting. Please note FedEx Express (Overnight, 2day, 3day) does not pick up or deliver over the weekend.

Our processing times (our chocolates are handmade and packaged) vary depending on demand and availability, typically between several hours to 1 business day, in peak season processing times can go up to 3 business days. Our goal is to get your order processed and to its destination as quickly and cost efficient as possible. Orders are shipped Monday-Friday, excluding U.S. federal holidays). 

Same day and scheduled Local Deliveries are for qualifying zip codes in the Jacksonville, Florida area. The zip codes are validated during the checkout process.

Curbside Pick Up at a Peterbrooke Store is available at any of our over 20 participating store locations. Choose from our Shop and pick up collection and select Store Pickup in the online cart.  Find the closest location to you here!

FedEx does not ship to APO's or PO Boxes.

Shipping in Warm Weather 

We take extra steps to guarantee your chocolates arrive in a manner that will ensure food safety and quality. During warm months we use special liners and multiple cold packs and bubble wrap to secure and protect the freshness and quality of our chocolates.

Shipping Terms and Conditions

Severe weather or other events may cause shipping delays. We regret that we are not able to guarantee express delivery when these events occur. Please check FedEx to see if severe weather or other events will impact your area.

Holiday Closures

Our shipping centers are closed on U.S. federal holidays. Orders will not be processed or shipped on these days.

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • New Year’s Eve
  • New Year’s Day

 
Return Policy

If you are unsatisfied in any way with our products, please contact our customer service department at pbsupport@peterbrooke.com and we will do everything we can to make your experience with Peterbrooke a sweet one!